The score, part by part
Red flags
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FTC lawsuit about data sharing and billing, pending
On 29 July 2026 the FTC, the Utah Division of Consumer Protection and California, acting through Los Angeles County Counsel, sued Hims & Hers in federal court in Northern California. The FTC alleges that Hims shared consumers' health information with advertising platforms such as Meta and Snap and misled people about billing and cancellation; the complaint does not mention testosterone. These are allegations, and the FTC lists the case as pending; the court docket shows a hearing on Hims' motion to dismiss set for 7 January 2027 (both read 6 November 2026).
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FDA warning letter about a weight-loss drug, not TRT
On 9 September 2025 the FDA sent Hims & Hers a warning letter about claims on its Hims website for compounded semaglutide, a weight-loss drug, such as "Same active ingredient as Ozempic and Wegovy". The letter does not concern testosterone or TRT. The FDA's site lists no close-out letter for it (read 6 November 2026).
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Second FDA warning letter, also about a weight-loss drug, not TRT
On the same day, 9 September 2025, the FDA sent Hims & Hers a second warning letter, about the same kind of claims for compounded semaglutide on its Hers website. That letter does not concern testosterone or TRT either. The FDA's site lists no close-out letter for it (read 6 November 2026).
Each of these three flags would cap the score at 50 on its own, so the score stays at 50 until all three are gone. Capped providers are left out of our best lists and cannot buy the sponsored spot.
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True monthly cost
24.4 of 30
$128.00 a month in the first year. Not a firm published price.
Compounded injection from $79 a month, plus a required $49 membership. The site does not say how often the membership is charged, so we counted it monthly, which makes $128 a month. 1–3
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What the price includes
14 of 20
- No: Medication
- Yes: Ongoing lab tests
- Yes: Follow-up visits
- Yes: Supplies and shipping
- Yes: An at-home lab option
The membership includes two lab tests a year and check-ins with a provider. Shipping is free and an at-home test kit is available. Medication is billed separately. 4–9
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Treatment options
8 of 10
- Yes: Injection
- No: Cream or gel
- Yes: Oral
- No: Pellets
- No: Troche
- Yes: An option meant to preserve fertility
Injection and Kyzatrex oral testosterone. An enclomiphene combination is offered, and we count it as a fertility option. 10–13
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Transparency
0 of 15
- No: A firm monthly price
- No: Every required extra priced
- No: A list of the states served
- No: A named clinician leading care
Because the membership period is not stated, the monthly total is not firm. The site says 'Not available in all 50 states' without listing them. We found no clinician named as leading medical care. 2,14–16
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Public reputation
11.5 of 25
Trustpilot 2.9 from 9,723 reviews. Better Business Bureau not rated.
Trustpilot 2.9 from 9,723 reviews. The Better Business Bureau lists Hims as 'Not Rated', which we score as no grade. 17–20
The five parts add up to 57.9, and the cap holds the score at 50.
Where each fact comes from
- 1
"Compounded testosterone cypionate From $79/mo§"
- 2
"You’ll pay a $49 membership fee at checkout (medication cost not included)."
- 3
"An active Membership Plan is required. Membership is billed separately and does not include or guarantee a prescription. Medication is not available without a membership."
- 4
"Membership includes two qualifying lab tests per year. The first test is for diagnostic purposes."
- 5
"If prescribed, you'll receive ongoing labs and regular follow-ups throughout the year to stay on top of progress. This all comes included in your plan."
- 6
"Required provider review & check-ins for Rx"
- 7
"Discreet shipping at no extra cost"
- 8
"If prescribed, your medication is billed separately (monthly or upfront, based on your plan)"
- 9
"To get started, lab testing is required to measure your current levels. After checkout, your initial at-home test kit will be on its way to you."
- 10
"Increase your testosterone levels in days with a twice-weekly subcutaneous injection of compounded testosterone cypionate"
- 11
"A twice-daily, FDA-approved oral treatment for low testosterone"
- 12
Looked for form topical: not found on this page
- 13
"| How it impacts fertility | Can reduce fertility | Preserves fertility* |"
- 14
"Membership fee is not included."
- 15
"Not available in all 50 states. Labs and Rx required."
- 16
Looked for medical lead: not found on this page
- 17
"HIMS Reviews 9,723 • ... 2.9"
- 18
"BBB Rating Not Rated"
- 19
"BBB File Opened: 1/29/2018"
- 20
Looked for own site rating claim: not found on this page
- 21
"The Federal Trade Commission, joined by Utah and California, by and through Los Angeles County Counsel, today sued Hims & Hers alleging that the telehealth provider shared consumers’ sensitive health information about medical conditions with third-party advertising platforms despite claiming its services maintain consumers’ privacy and deceives users about its billing and cancellation practices."
- 22
"Case Status Pending"
- 23
"Federal Trade Commission; THE People of the State of California, acting by and through Los Angeles County Counsel Dawyn R. Harrison; and Utah Division of Consumer Protection, Plaintiffs, v. Hims & Hers Health, Inc., Defendant."
- 24
"The FTC alleges, however, that Hims does not give most consumers a consultation with a provider. Instead, by submitting their intake form, most consumers will unknowingly be charged for and subscribed to a prescription treatment without having a chance to review or approve it."
- 25
"In addition, the complaint alleges that Hims shared consumers’ sensitive health information with third-party advertising platforms such as Meta and Snap despite promising to protect patient privacy."
- 26
"The Commission vote authorizing the staff to file the complaint was 2-0. The complaint was filed in the U.S. District Court for the Northern District of California."
- 27
"Case 3:26-cv-07871 Document 1 Filed 07/29/26"
- 28
"The Utah Department of Commerce’s Division of Consumer Protection and the Office of the Utah Attorney General have joined the Federal Trade Commission (FTC) and the State of California in a federal lawsuit against telehealth company Hims & Hers Health, Inc. (Hims)."
- 29
"Utah Sues Hims & Hers for Charging Consumers Without Consent and Sharing Their Private Health Data"
- 30
"Federal Trade Commission v. Hims & Hers Health, Inc. (N.D. Cal. 2026)"
- 31
"Hims & Hers"
- 32
"Federal Trade Commission v. Hims & Hers Health, Inc. (N.D. Cal. 2026)"
- 33
"MOTION to Dismiss filed by Hims & Hers Health, Inc.. Motion to Dismiss Hearing set for 1/7/2027 10:00 AM"
- 34
"Case Status Pending"
- 35
"Hims & Hers Health, Inc. dba Hims MARCS-CMS 716567 — September 09, 2025"
- 36
"Unlawful Sale of Unapproved and Misbranded Drugs to United States Consumers Over the Internet (Telehealth)"
- 37
"offers various compounded drug products, including semaglutide"
- 38
Looked for fda closeout letter: not found on this page
- 39
"Hims & Hers Health, Inc. dba Hims MARCS-CMS 716567 — September 09, 2025"
- 40
"Hims & Hers Health, Inc. dba Hers MARCS-CMS 716825 — September 09, 2025"
- 41
"Hims & Hers Health, Inc. dba Hers MARCS-CMS 716825 — September 09, 2025"