The score, part by part
-
True monthly cost
8.5 of 30
$164.75 a month in the first year. Plus a required charge with no published price.
Testosterone cypionate alone is $62.50 a month (billed $125 every 60 days), plus syringes at $15 a month, the required membership at $79 a month on the annual plan and a $99 consult spread over 12 months, which comes to $164.75 a month. We did not use the costs page's $120 a month, because that is testosterone plus thyroid medication, a different product. The membership mentions lab monitoring, but no page says follow-up tests are included or prices them, so we halved the cost points. 1–11
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What the price includes
6 of 20
- No: Medication
- No: Ongoing lab tests
- Yes: Follow-up visits
- No: Supplies and shipping
- Yes: An at-home lab option
The membership includes 60-day reviews and unlimited e-visits, and an at-home test comes with the $99 consult. Medication and syringes are billed separately and shipping costs extra. The site does not say follow-up lab tests are included. 1,3,4,12–14
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Treatment options
8 of 10
- Yes: Injection
- Yes: Cream or gel
- No: Oral
- No: Pellets
- No: Troche
- Yes: An option meant to preserve fertility
Injection and a cream. The product called Triclozene is clomiphene, not testosterone. Clomiphene and enclomiphene are offered, and we count them as fertility options. 15–19
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Transparency
12 of 15
- Yes: A firm monthly price
- No: Every required extra priced
- Yes: A list of the states served
- Yes: A named clinician leading care
Prices are firm and state their billing period, but shipping and follow-up lab tests are not priced. It lists the 11 states it does not serve. Dr. Lorna Brudie is named as Medical Director. 1,2,8,20–23
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Public reputation
22.4 of 25
Trustpilot 4.5 from 6,928 reviews. Better Business Bureau A+.
Trustpilot 4.5 from 6,928 reviews. Better Business Bureau A+, with a file opened in 2020; it shows 39 complaints in 3 years, which we show but do not score. 24–27
Where each fact comes from
- 1
"Starting at $ 62.50 / month* Medication only 60-day supply Requires ongoing Proactive Healthcare Membership at $99/month Syringes billed $15/ month separately Billed every 60 days at $125"
- 2
"Proactive Healthcare Membership - $79/month with annual plan"
- 3
"Continuous clinical oversight, 60-day reviews, and lab monitoring"
- 4
"Includes your at-home lab test and provider consultation"
- 5
"Medical Membership: $99/Month"
- 6
"Price does not include Medical Membership, which is required for treatment."
- 7
"Note: Treatment requires purchase of an online medical consultation ($99)."
- 8
"Plus shipping and handling."
- 9
"Starting at $120/month*/ 60 day Supply Billed Bi-Monthly** (every other month)"
- 10
"## Bioidentical Testosterone Cypionate Injections with Thyroid"
- 11
"Price above shown for 10mL of testosterone and 60mg/60-count of thyroid medication"
- 12
"Unlimited E-Visits with Your Medical Provider"
- 13
"Prices as low as $95 a month Plus cost of monthly Medical Membership"
- 14
"Home Hormone Test & Online Consultation (one-time cost) $99"
- 15
"Testosterone Cypionate Injection"
- 16
"Testosterone Lipoderm Cream"
- 17
"Triclozene™ (Clomiphene Citrate with Thyroid)"
- 18
Looked for form oral: not found on this page
- 19
"The result is higher testosterone levels, without any impact to your fertility."
- 20
"Price may vary depending on your particular biochemistry and provider recommendation."
- 21
Looked for includes lab monitoring: not found on this page
- 22
"Our medical providers prescribe hormone treatment in all states except Alabama, Alaska, Arkansas, Connecticut, Hawaii, Idaho, Louisiana, Minnesota, Mississippi, New Hampshire, and Rhode Island."
- 23
"Dr. Lorna Brudie, Medical Director"
- 24
"Male Excel Reviews 6,928 • ... 4.5"
- 25
"BBB Rating A+"
- 26
"BBB File Opened: 1/31/2020"
- 27
"Verified Trustpilot reviews. Actor portrayal shown to protect patient privacy."